Lesson 18.
Some useful indicators for training needs analysis include the following:
• Legislation or policy changes
• Lack of basic skills
• Poor performance
• New technology
• Customer requests
• New products/services
• Higher performance standards
• New jobs
• Career progression requirements
Lesson 19.
Three levels of
training needs analysis
• Organisational level needs
• Task analysis needs (job analysis)
• Person analysis needs
Lesson 20.
Training should
answer the following questions:
• What skill gaps are there in the organisation?
• Which problems can be solved by training?
• What are the appropriate non-training solutions?
• What will happen if no training is provided?
• What would be the best way to provide the training?
Training needs analysis also requires excellent listening and analytical skills. It is an art, not a science to balance all the competing needs and interests.
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