Grievance and Discipline in HRM

 Lesson 28 on HRD

Addressing Grievance addresses HRD issues as well
Torrington & Hall (1991) provide useful explanations of important key concepts
· Discipline is a regulation of human activity to produce a controlled performance.
· Grievance is a complaint that has been formally presented to the management representative or union official. It arises from dissatisfaction and complaint. The grievance may be reported in writing or verbally. What is important is the complainant’s intention to pursue the matter officially.
· Complaint is a spoken or written dissatisfaction that is brought to the attention of the supervisor or a team leader.
· Dissatisfaction in anything that disturbs an employee causes dissatisfaction and will affect working morale, teamwork, commitment, and job performance.