I am enjoying the opportunity of facilitating a training entitled Customer Service Delivery to the deprived line staff of the Ministry of Education of the Federal Democratic Republic of Ethiopia.
The training is a big success not for concepts and principles discussed but for the opportunity that the participants enjoyed to express their views and ideas.
I am loving the idea of bottom-up approach in facilitating trainings even at the level of line staff in organizations. It is helping myself and the participants to reflect on our previous experiences, reflect in what is going on and reflect for the future endeavour. So who says this is not a reflective practice. I am sure things are changing in the training sphere of the civil service of the country.
Thanks guys please keep it up
The training is a big success not for concepts and principles discussed but for the opportunity that the participants enjoyed to express their views and ideas.
I am loving the idea of bottom-up approach in facilitating trainings even at the level of line staff in organizations. It is helping myself and the participants to reflect on our previous experiences, reflect in what is going on and reflect for the future endeavour. So who says this is not a reflective practice. I am sure things are changing in the training sphere of the civil service of the country.
Thanks guys please keep it up
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