Lessons on Human Resources Development

 

Lesson 18.  

Some useful indicators for training needs analysis include the following:

•        Legislation or policy changes

•        Lack of basic skills

•        Poor performance

•        New technology

•        Customer requests

•        New products/services

•        Higher performance standards

•        New jobs

•        Career progression requirements

Lesson 19. 

Three levels of training needs analysis

•        Organisational level needs

•        Task analysis needs (job analysis)

•        Person analysis needs

Lesson 20. 

Training should answer the following questions:

•        What skill gaps are there in the organisation?

•        Which problems can be solved by training?

•        What are the appropriate non-training solutions?

•        What will happen if no training is provided?

•        What would be the best way to provide the training?

Training needs analysis also requires excellent listening and analytical skills. It is an art, not a science to balance all the competing needs and interests.